Dear Customer:

The Public Utility Commission’s rule in Title 16, Chapter 24 Texas Admin. Code § 24.173(d) prohibits Orange County Water Control & Improvement District #2 from imposing a late fee or from disconnecting your retail water service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over.

An extreme weather event is defined as a period beginning when the previous day’s highest temperature in your area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for your area. For purposes of these requirements, an extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Orange County Water Control & Improvement District #2  is required to offer a payment plan to an affected customer that requests a payment plan. If you are a customer of Orange County Water Control & Improvement District #2  and are affected by an extreme weather emergency, you may request a payment plan from Orange County Water Control & Improvement District #2  for unpaid bills that are due during the extreme weather emergency.

For affected customers that request a payment plan, Orange County Water Control & Improvement District #2 is prohibited from disconnecting service for nonpayment of bills that are due during an extreme weather emergency. However, once a payment schedule is offered to the affected customer, disconnections may resume if:
        (1) the affected customer declines to accept the payment schedule in a timely manner, or
        (2) if the affected customer has violated the terms of the payment plan.

If you have a bill from Orange County Water Control & Improvement District #2 due during an extreme weather emergency, then you are an affected customer and you qualify to request a payment schedule from Orange County Water Control & Improvement District #2 for your bill. Please contact our office at  409-883-4003.

Thank You,

Orange County Water Control & Improvement District #2 








AVISO AL CLIENTE CON RESPECTO A UNA EMERGENCIA CLIMÁTICA EXTREMA

Estimado cliente:

La Comisión de Servicios Públicos de Texas en su título 16, capítulo 24 Texas Admin. Code § 24.173(d) prohíbe Orange County Water Control & Improvement District #2 de imponer un cargo por pago atrasado o desconectar su servicio de agua por falta de pago de facturas que vencen durante una emergencia climática extrema hasta después del termino de la emergencia.

Un evento climático extremo se define como un período que comienza cuando la temperatura más alta del día anterior en su área no superó los 28 grados Fahrenheit, y se pronostica que la temperatura permanecerá en o por debajo de ese nivel durante las próximas 24 horas de acuerdo con los informes del Servicio Meteorológico Nacional más cercanos de su área. Para los propósitos de estos requisitos, una emergencia climática extrema termina el segundo día en cual la temperatura excede los 28 grados Fahrenheit.
Orange County Water Control & Improvement District #2  esta obligada a ofrecer un plan de pagos a un cliente afectado que solicite un plan de pagos. Si usted es cliente de Orange County Water Control & Improvement District #2  y se ve afectado por una emergencia climática extrema, puede solicitar un plan de pagos a Orange County Water Control & Improvement District #2 para las facturas no pagadas que vencieron durante la emergencia climática extrema..

Para los clientes afectados que solicitan un cronograma de pagos, Orange County Water Control & Improvement District #2  tiene prohibido desconectar el servicio por falta de pago de facturas vencidas durante una emergencia climática extrema. Sin embargo, una vez que se ofrece un plan de pagos al cliente afectado, las desconexiones pueden reanudarse si:
               (1) el cliente afectado se niega a aceptar el plan de pagos de manera oportuna, o
               (2) si el cliente afectado ha violado los términos del plan de pagos.

Si tiene una factura de Orange County Water Control & Improvement District #2  que vence durante una emergencia climática extrema, entonces usted es un cliente afectado y califica para solicitar un plan de pagos de Orange County Water Control & Improvement District #2  para su factura. Por favor, póngase en contacto con nuestra oficina en:  409-883-4003



Gracias,

Orange County Water Control & Improvement District #2